Customer feedback

Queensland Rail welcomes information directly from our customers including enquiries, suggestions, compliments and complaints.

Collectively we call this feedback, and it’s one of the most important customer contributions our customers make to our business.

Please be aware that Translink coordinate complaints, compliments and feedback regarding SEQ Network services, safety and security, ticketing and customer service.

To provide feedback to Translink directly please :

• use the Translink feedback and enquiry form or
• phone Translink on 13 12 30.

Our approach

Queensland Rail is committed to:

Acknowledging the importance of customer feedback
Providing an accessible avenue for people to provide feedback or raise concerns about matters relating to Queensland Rail
Ensuring all feedback is managed fairly, promptly, sensitively and efficiently.

For full details please download our Customer Feedback Policy (PDF | DOC)

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Please use the form below to provide us with your feedback.

Network *

Network is required.

Type of feedback *

Feedback Type is required.

Your feedback is about *

Feedback About is required.

Service *

Service is required.

Date of occurrence *

dd-MM-yyyy

Date and Time is required.

Train line *

Train line is required.

Train station *

Train station is required.

Your feedback *

Feedback is required.

Do you require a response from us? *

Yes No, for information only

Response required needs an option selected.

Title *

Title is required.

First name *

First name is required.

Last name *

Last name is required.

Preferred contact *

Email Phone

Preferred contact method needs an option selected.

Telephone *

Phone number is required.

Email *

Valid Email Address Required

Confirm your email *

Valid Confirm Email Address Required

Postcode *

Postcode Required

I have read and accept the conditions outlined in the privacy statement

Privacy Statement is required.

Queensland Rail is committed to protecting your privacy. We will not provide any third party with personally identifiable details we obtain from you.

* Indicates required field

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