Contact us

​​​​​​If you have a question or wish to provide a feedback please get in touch. 

​You can contact us in one of the following ways:

Online

• Submit a customer feedback and enquiry form
• Submit a lost property enquiry form​
• Submit a station access request

Call us

During business hours

Our contact centre is open between 7.15am to 5pm (AEST), Monday to Friday.

• Call 13 16 17 (within Australia)​
• Call +61 07 3072 2222 (outside Australia).​

After hours

The TransLink contact centre is open 24/7.

• Call TransLink on 13 12 30

Need help contacting us?

If you have a hearing or speech impairment, please contact us via SMS.

• 0428 774 636

Security incidents

If you identify a security incident on the network, there are a number of options available to you to report it:

• If it’s an emergency, call 000 and speak to a member of staff (where present)
• If the incident is not an emergency, you can report it to a member of staff (where present), or to Crime Stoppers on  1800 333 000.​​

Level crossing safety

To report a safety issue at a level cros​sing call 1800 079 303.

By post

Queensland Rail
GPO BOX 1429
​Brisbane QLD 4001​​

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